Procare Health Services
Welcome to the
Basic Hearing Care
Certificate Series
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Video 3 of 3 · Basic Hearing Care Certificate Series
Communication Strategies & Best Practices
Speaking, Listening & Connecting Across the Care Team
About This Video
The final module in the Basic Series equips you with the communication strategies that make the difference between a resident who feels heard and one who withdraws. You will learn face-to-face positioning, the clear speech technique, environmental optimization, written and visual communication tools, how to communicate with families, and how to navigate four difficult real-world scenarios with ready-to-use scripts.
Key Topics Covered
Learning Objectives
- 1
Apply the STOP protocol and face-to-face positioning for every interaction.
- 2
Use the clear speech technique to maximize comprehension.
- 3
Optimize the care environment to reduce communication barriers.
- 4
Navigate difficult communication scenarios with confidence.
Your Progress
0 of 3 videos completed
Final Video!
Complete all slides to earn your
Basic Hearing Care Certificate
